Overshipment Apology

Dear Mr/Mrs/Ms (name),

It was brought to my attention that you received excess items on your order and we humbly apologize for the mix up.

Adjustments are being made to your account to reflect this error and arranged for (delivery service) to collect the excess merchandise on (date).

We apologize for any inconvenience caused and appreciate your cooperation and understanding. Thanks for conducting business with us.

Sincerely,

(Name)

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