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If you need to reply to a service related complaint from one of your customers, here’s an easy template you can use to write an apology letter for the service complaint.


Dear Mr/Mrs/Ms (name),

The staff here at (motel name) appreciate you taking time to complete our survey during your stay at our motel. We welcome the comments of our customers as they are important to us and the improvement of our services here at (motel name). 

The issues you have experienced during your stay were brought to the attention of the housekeeping department’s attention. The type of service you received or lack there of is not standard here at our motel. The attitude on the part of our employees is intolerable and will be dealt with accordingly. We apologize for any inconvenience and annoyance this may have caused.

Your comments are greatly appreciated. We hope that you consider staying at (motel name) again in the future.

Sincerely,

(Name)


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