Sorry Letter And Notification Of Damaged Item Replacement

Dear Mr/Mrs/Ms (name),

It was brought to my attention that the (item) that was delivered to you last week was damaged. A new shipment for (amount) was shipped to you this morning as you requested and should be delivered by (date).

I apologize for any inconvenience caused and truly appreciate you conducting business with us as well as your patience.

Regards,

(Name)