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If you’ve accidentally shipped damaged goods, here’s an easy template you can use to write an apology letter for damaged goods.

Dear Mr/Mrs/Ms (name),

It was brought to my attention that the (item) that was delivered to you last week was damaged. A new shipment for (amount) was shipped to you this morning as you requested and should be delivered by (date).

I apologize for any inconvenience caused and truly appreciate you conducting business with us as well as your patience.



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