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If you’ve accidentally shipped defective products, here’s an easy template you can use as an apology letter.


Dear Valued Customer,

Thank you for sending us a letter with regards to your purchased defective item.

Sorry for the inconvenience and we are looking into the remedy of the problem. Moreover, defects in the product happened unintentionally. We assure you that we will do our best to make sure that all the products are intact.

We highly appreciate that you informed us about this matter.

Sincerely Yours,

(Name)


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