Dear Valued Customer,
Thank you for sending us a letter with regards to your purchased defective item.
Sorry for the inconvenience and we are looking into the remedy of the problem. Moreover, defects in the products happened unintentionally. We assure you that we will do our best to make sure that all the products are intact.
We highly appreciate that you informed us about this matter. Moreover, we would like to extend our deepest gratitude to you for your enormous passion in business.