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If you would like to confirm that you have received a claim letter, here is a sample template you can use to write an acknowledgment letter for a claim.

To [Recipient name]

Dear, [Recipient name]

This letter is to acknowledge receipt of your letter dated [Date] and the enclosures on [Date of receipt]. We are currently in the process of investigating your claim and you will receive a response once we have some clarity regarding further decisions.

We are investigating our liability and will send you a response with respect to this shortly. This process should take 14 days and any outstanding amount owed by me will be paid by the end of this period.


[Your name]