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If you have received a grievance from someone, here is a sample template you can use to write a letter acknowledging a grievance.

To [Recipient name]

Dear, [Recipient name]

This letter is to acknowledge receipt for your grievance letter sent to [Name] dated [Date]. We are committed to offering high-quality service and we will look into your complaint with careful consideration. We regret that you have issues and are willing to hear your case to make a fair judgment.

I invite you to a meeting held on [Date] at [Time] where you will be given the opportunity to state your case and provide the details of your issues. You have the right to be accompanied by a colleague or trade union representative. You can feel free to contact me for any further clarifications at [Number].


[Your name]