If some of your products are on backorder, here’s my template for a sample backorder letter to your customer.

Dear (name),

Please note that the item you ordered is back ordered. We are not at present liberty to ship the said item. Should you want to cancel your order, simply reply with the subject line “Cancel Order.” If you would like us to go ahead and ship you the item once it is available again, ignore this email.



(company title)

Other Free Letter Templates