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If you would like to compliment the customer service provided by an employee, here is a sample template you can use to write a letter acknowledging excellent customer service.

To [Recipient name]

Dear, [Recipient name]

This letter is to acknowledge the excellent customer service provided by [Employee name] who helped me resolve my problem within a few minutes. Their services have always been prompt and professional.

[Employee name]’s commitment and enthusiasm towards providing the best service is commendable and I have never had a bad experience with him/her as he/she has always assisted me while getting to the root of the issue. This consistent pleasant experience has exceeded my expectations and it is my pleasure to interact with [Company name].

Thanking you again for your hard work and dedication. Keep up the good work.


[Your name]