If there has been a billing error for one of your customers, here is a sample apology letter for wrong billing.
Subject: Apology Letter for Wrong Billing
We sincerely apologize for the misprint of the billing amount in your current bill statement. Thank you for informing us about the mistake. Upon investigation, we found that the mistake was due to the wrong entry in our system. Hence, we have forwarded a new bill request based on your current meter reading with the updated amount.
We hope that this will resolve your issue as soon as possible. We are sorry for the inconvenience, and thank you for cooperating with us.
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