Due date extension for a loyal customer

Dear [name],

We have been informed that you have an unpaid balance of [amount] on your credit. As one of our most loyal customers, we would to extend any assistance that we can on the matter.

We know that you don’t have a history of being late before, and this might just be a small mistake. If you’re having any difficulties paying your due this month, we can offer you an extension of [number] days. Please let us know if you need it so we can have it arranged.

You are a very important customer to us, and we would like to help you out if we can. Just let us know what we can do for you.

Thank you and have a wonderful day!

[name]

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