If you’ve had a data breach and customer data has been compromised, here is a sample apology letter after a data breach.
Subject: Apology for Data Breach
This letter references your complaint of data breach reported on [date]. I deeply apologize for the inconvenience caused to you due to our faulty security systems. This is not the standard of security we desire to serve our customers with, and we are extremely sorry.
We are looking into the matter and trying to rectify our mistake with all our might. We will make sure that we retrieve as much information as we can and handle the matter strictly.
We sincerely apologize for your loss and commit to providing you with services to the best of our capabilities.
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