Dear [name],
Thank you for contacting us regarding the defect found in the piece delivered to you. We sincerely apologize for the inconvenience caused to you. We also apologize for the product not meeting up to your expectations.
However, we wish to know further from you regarding the defect because it was compactly packed by our agents for shipping. But we truly understand if you wish to ship the product back to the company. Please ensure that all the tags are intact and the product is unused.
We would love to have you shop from our store further.
In case of any further inquires, feel free to contact us.
Sincerely,
[name] [title]
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