You have sent a letter to the customer requesting additional details about your product or service, and since you haven’t received a response back, now you want to send a follow-up letter to the customer.
Dear Customer,
I hope you are doing well. I reached out to you a few days ago in regard to our product/service, and I was hoping to get some additional details from you. Unfortunately, I have not yet received a response.
I would really appreciate it if you could take the time to respond to me as soon as possible so that we can resolve the issue at hand. I am looking forward to hearing from you.
Thank you,
{Your Name}
{Your Position}
{Company you work at}
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