Customer Service Apology Letter

When your customer is subjected to poor customer service at any business location, you can use this Customer Service Apology Letter to ask for their forgiveness.

[Sender’s Name]

[Company’s Name]

[City, State and Zip Code]

[Mobile Number]


Dear [Customer’s Name]

I am writing to you on behalf of [Company’s Name] to sincerely apologize for the negative experience at our [Branch Name]. I understand that the customer service team wasn’t supportive and didn’t address any raised concerns.

We are currently conducting a retraining program for all our staff to prevent a similar occurrence in the future. [Company’ss Name] strives for the best experiences and ensures our customers get proper value for their money. We hope that you will give us another chance to serve you.

Thank you for your feedback on this important matter and for being our loyal customer.


[Sender’s Name]

[Role in the Company]

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