If you have received a faulty product and would like a refund, here is a simple template you can use to write a letter requesting a refund for faulty goods.
To whom it may concern:
I have been buying from your company for a long time and this is the first time I was not pleased. The item you delivered was far from the item advertised. Thus, I am returning it and asking for a full refund. I don’t want another item that will replace it because I completely lost any trust I had left for your company.
You should never fool your customers online because it will give you a bad reputation. Attached in this letter are my address and contact number so we can arrange how you can give me the refund.