Customer Service Feedback Letter

You have experienced a company’s customer service, and you want to send them a customer service feedback letter.

Positive Experience

Dear [Company Name],

I just wanted to drop you a quick note to say thank you for providing stellar customer service. I had an issue with {the company, service, problem you’ve faced}, and your customer representative was able to help me resolve it quickly and easily. Thank you for going the extra mile to help me out. I really appreciate it!

[Your Name]

Negative Experience

Dear [Company Name],

I just wanted to share my experience and draw your attention to an issue I’ve had and how your customer representative acted.

{Explain the issue and how the customer service provider acted.}

Your customer representative did nothing to alleviate the issues and actually help me resolve the problems at hand. Since I’m a big fan of your company, I hope this was an isolated incident that you might want to investigate further.



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