Order Not Received Letter

When you place an order with a supplier and the delivery dates have passed without receiving your order, you can use this Order Not Received Letter to make inquiries.

[Sender’s Name]

[City, State and Zip Code]

[Email Address]


To The Manager,

[Recipient’s Name],

[Company’s Name]

[City, State and Zip Code]

Reference: Inquiry On Order Not Received

Dear Sir/Madam,

I am writing in relation to an order placed with your company on [Date] under the order number [#]. As informed through your online delivery system, the delivery dates were on [Date].

I regret to inform you that the order hasn’t been delivered after [Waiting Period]. This delay has been damaging to my operations and is not what I expected from a company of your reputation.

Please assist in finalizing this matter and completing the delivery as soon as possible.


[Sender’s Name]

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