Customer Cancellation Letter

When canceling on a customer, a business can use this Customer Cancellation Letter sample template to inform them of the reason for cancellation.

[Sender’s Name]

[Company’s Name]


[Mobile Number]


[Customer’s Name]


[Mobile Number]

Dear [Customer’s Name],

I am writing to inform you of the cancellation of your order of [Items] placed with [Company’s Name]. The order was canceled because [Reason for Cancellation]. This is against our requirements, and we thus had to cancel your order.

Please refer to our guidelines while making your order to prevent cancellation in the future. We apologize for any inconvenience caused, and we look forward to doing business with you. [Company’s Name] will bear the cancellation costs for this transaction. Thank you for your consideration in this matter.


[Sender’s Signature]

[Sender’s Name]

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