If you are a hotel manager and your guest raises a complaint, you can use this Guest Apology Letter sample template to apologize for the errors.
[Hotel Manager’s Name]
[City, State and Zip Code]
Dear [Guest’s Name]
Please allow me to take this opportunity to expressly apologize for your negative experience at [Hotel’s Name]. I have received your complaint letter, and you can be sure that this matter is being handled firmly. I understand that [Briefly Explain Reason for Apology], and for that, we are sincerely sorry.
We always strive to make our guest’s stay at this hotel enjoyable and memorable. You have been our guest for a long time and a valued client to [Hotel’s Name]. I assure you that going forward, and we will always strive to make our guests feel the best.
I extend my invitation to you to stay with us the next time you visit, and we will make up for this error. [Hotel’s Name] will give you discounted rates for your stay.
[Name of Hotel]
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