Business Apology Letter To Customer

When a business wants to ask for a customer’s forgiveness for something they did, they can use this Business Apology Letter to Customer.

[Sender’s Name]

[Company’s Name]

[City, State and Zip Code]

[Mobile Number]


Dear [Customer’s Name]

On behalf of [Company’s Name], I am sincerely sorry for the negative experience you recently had at our [Branch Name]. I want to assure you that an internal investigation has been launched, and everyone involved will be internally reprimanded.

We want to offer you a free voucher redeemable at any of our locations. I hope this expresses the respect we have for you and gratitude for being our loyal customer. Once again, we are sincerely sorry for this experience.


[Sender’s Name]

Operation’s Manager, [Company’s Name]

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