When starting a business, the first thing you should focus on is the service. This is the one that will make or break your business. It can either attract lots of customers or turn them off. Thus, all your staff should provide excellent customer service.
I was not happy when one of your staff members was not in a good mood. He didn’t even smile nor look at me straight in the eye.It is pretty obvious he was not having one of those good days and he decided to take out his frustration at work.