Hotel Apology Letter

If your hotel guest has had an unpleasant experience, you can send them this Hotel Apology Letter to express your regret and offer a solution.

[Sender’s Name]

[Hotel’s Name]

[City, State and Zip Code]


[Recipient’s Name]

[City, State and Zip Code]

Dear [Recipient’s Name],

I want to offer my deepest apologies on behalf of [Hotel Name] following the problems you encountered while staying with us. These problems [Explain the challenges faced] were mainly from the downtime on our hotel system, and we take full responsibility.

We always strive to make the experience as good as possible for all our clients. We at [Hotel Name] view you as an important client to our business, and we will fix all these challenges going forward.

[Hotel Name] wants to offer you a two day stay on our tab for the negative experience you had. I hope you will stay with us on your future trips to the city. Thank you for your consideration.


[Sender’s Name]