Customer Follow Up Letter

You’ve previously gotten in touch with the customer, and now you are sending a customer follow-up letter to discuss the continuance of communication. You are requesting additional information since you haven’t gotten a response to the previous email. 

Dear {Customer’s Name},

I hope this letter finds you well. I just wanted to get in touch and follow up on the matter that we previously discussed. Thank you for taking the time to speak with me {yesterday, last week – insert time frame} regarding the {matter}. I appreciate the information you provided, and I am grateful for your insight.

In order to successfully follow up on our conversation, I would like to ask for a little more information from you. Specifically, {About something that was the main point of a previous letter}. If you could provide me with this information as soon as possible, it would be greatly appreciated. Thank you again for your time and cooperation. I look forward to hearing from you soon.


{Your Name}