Customer Apology Letter Sample

When your business fails to fulfill a customer’s order or causes delays, you can use this Customer Apology Letter Sample template to express your regret.

[Sender’s Name]

[Company’s Name]

[City, State and Zip Code]

[Mobile Number]


Dear [Customer’s Name]

I am writing on behalf of [Company’s Name] to sincerely apologize for the recent poor experience while working with us. Our company is always committed to the highest standards and timely delivery. The faulty product you received might have been incorrectly placed in your order, and for that, we are sorry for that.

We are working on correcting this error and making our quality tests better. We take this incident seriously, ensuring it doesn’t happen in the future. We thank you for your business and for being a loyal customer.

Do not hesitate to inform our team of any faulty items you receive or delays in deliveries. We appreciate your support, and once again, we are sincerely sorry.


[Sender’s Name]

Operation’s Manager

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