As part of our hardworking team that recently handled a very sticky situation, we highly commend you for your participation and hard work. Removing (product name) from market access wasn’t easy. It involved all sorts of logistics and planning.
While it is not yet clearly established whether our product caused the reported injuries, we commend you for your fast action in helping our team remove (product name) from the market. Public health and wellbeing are always at the top of our agenda here at (company name).
I’m a consumer writing to you to express my gratitude for your team’s integrity and quick thinking in ensuring that a bad situation didn’t get worse.